WORK
WITH US
At AutoCSI we want our clients and their teams to succeed, which is why we offer top-notch and state-of-the-art texting products that drive better CSI and Sales The training, and consulting services that are second to none have moved dealers from the bottom 1% to the top 30% quickly. Our system takes your team members beyond the expected books and videos and immerses them immediately in a hands-on training program. From day one, your team will interact with consumers to create customer acquisition solutions. We call it training done right.
Our Products
Real-Time Texting Surveys
AutoCSI has 2 survey text options:
Option 1. Sold or Service Customers: To those customers who have purchased in sales or service to gather a real-time experience to better understand what occurred during their visit to your dealership. This will increase profits through better CSI and customer retention. Have AutoCSI provide follow-up in Sales, Service, or both.
Option 2. Unsold Customers: The follow-up of your unsold customers. Many dealers have sales managers call every unsold guest. This reporting will give you real information quickly. 5 customers come in and only 1 buys... We follow up with the other 4. If you sell 1 of the 4 your dealership doubles its sales.
The AutoCSI Real-Time Surveys are texted to the customer the day following their visit. This gives your dealership the most up-to-date and current information in the industry. 98% of texts are opened in just three minutes.
As an owner or manager of the dealership, you will receive "Hot Alerts" with detailed information from your customers the moment it is submitted. You will have access to a dealership sign-in where all of the data will populate and be stored for your reference.
- Service, Sales Sold or Unsold follow-up
Email or call for pricing - (562) 413- 5520 bill@autocsi.com
Dealership Certification
Phase 1 Analysis – AutoCSI will provide an analysis of your organization’s Customer Experience (CX) history through surveys, Social Posts, and Customer interviews. A glance into your Employee Experience (EX) with an employee survey and interviews. Also, AutoCSI will view your processes.
Phase 2 Team Selection – This phase is where a team is formed, the “Development Team”, this group is critical to the sustainability of the certification and keeping up to date on CX, EX, and processes.
Phase 3 Playbook – Creating your playbook is not a cookie-cutter approach. AutoCSI will assist your Development Team in creating a playbook of all your systems, processes, and behaviors that will build a better culture for your staff and feel for customers.
Phase 4 Roll Out – An introduction to the Playbook to the staff will occur in a large dealership meeting and then later in a job-related, focused meeting. Any changes to the systems and processes that have been established by the development team will be gone over.
Phase 5 Preparation – The development team will work with their respective departments to see if all staff are working according to the behaviors, systems, and processes laid out in advance to a higher level of CX and EX that will create a higher level of culture and retention.
Phase 6 Deep Dive – The development team gets into each department’s behaviors, systems, and processes to see if everyone on staff is doing what they are tasked to do. This is the dealership’s pre-assessment walk-through.
Phase 7 Assessment – AutoCSI’s assessment is in two parts. First, an onsite walk-through to evaluate what your staff is doing is what is documented in your processes laid out in the Playbook. Second, a survey process of your customers over 90 days and evaluate your score based on the two combined scores.
Phase 8 Kaizen – “Kaizen” means continuous improvement. Kaizen is the continuous improvement of systems and processes to keep your business miles ahead of the competition.
Bert Boeckmann, President of Galpin Ford, said… “What we like most about Bill and AutoCSI is that he can work with our people to understand them and put the processes in place for our customers and us. It's not a cookie-cutter solution.”
Email or call for pricing - (562) 413- 5520 bill@autocsi.com
Online or On-Site CX and Culture Analysis
The analysis is created by probing the data provided on your OEM's site to better understand the root causes and formulate an action plan. At the end of each month, we will meet via Zoom to discuss the best course of action with your team and to create the best plan to roll them out.
AutoCSI has 3 levels of analysis:
Monthly: a monthly analysis of your site data and monthly discussion
Bi-Weekly: a bi-weekly analysis of your site data and monthly discussion
Weekly: a weekly analysis of your site data and monthly discussion
Email or call for pricing - (562) 413- 5520 bill@autocsi.com
Interested in one of these products?
Reach out to our team of experts today for more information.
