billynorred2Feb 8, 20233 min10-Steps to Long-Term Customer Retention and Sustainable Customer SatisfactionI have created dynamic change in many dealers that takes effect quickly and is very sustainable. Here are the steps that I use. This...
billynorred2Apr 29, 20212 minOpportunities with the unsold customersWe all know that the follow-up in dealerships can always be better, and many of the sales staff are just living on the fresh ups. Today’s...
billynorred2Apr 22, 20212 min4 ways to get better customer satisfaction while cutting costsOn the retail side of the auto business, you must know how every customer is being taken care of daily. But that is a costly proposition....
billynorred2Apr 21, 20213 minHow SMS texting will improve your customer experience, retention, and profitsAn automotive dealership feels like a big business, looks like a big business, and gross sales prove that it is a big business. But the...