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AutoCSI Privacy Policy

Effective Date: 02/01/2025

At AutoCSI, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information—including when you engage with our services via SMS messaging, web forms, or any other channel. This policy is A2P 10DLC compliant and aligns with applicable U.S. privacy regulations, including CCPA and TCPA.

1. Information We Collect

We collect the following types of information:

Personal Information:

  • Name, phone number, email address, dealership name, and business role/title

  • Vehicle ownership or interest data (as voluntarily provided)

Device & Usage Data:

  • IP address, browser type, device identifiers

  • Page visits, time spent on site, and interactions with our digital tools

SMS Interaction Data:

  • Message content, timestamps, response behavior (e.g., opt-ins/opt-outs), and carrier delivery status

2. How We Use Your Information

We use your information to:

  • Deliver SMS alerts, follow-ups, and AI-powered automotive marketing services

  • Facilitate appointment scheduling, lead re-engagement, trade-in opportunities, and purchase offers

  • Improve our products and services through analytics and feedback

  • Comply with legal and carrier-mandated A2P messaging standards

3. SMS Messaging Compliance (A2P 10DLC)

By submitting your phone number through our website, forms, or any affiliated channels, you expressly consent to receive SMS messages from AutoCSI, which may be automated or AI-generated. These messages relate to:

  • Customer follow-ups

  • Vehicle purchase/trade-in offers

  • Appointment confirmations and reminders

  • Product updates and relevant promotions

Message Frequency:

Varies based on your interactions. Typical messages include 2–6 per week.

Message & Data Rates:

Message and data rates may apply based on your carrier plan.

Opt-Out Instructions:

You can opt out of SMS at any time by replying:

  • STOP to end all messages

  • HELP to get assistance or more information

We process opt-out requests immediately and confirm with a final message. You may also contact us directly to be removed.

4. How We Share Information

We do not sell your personal data. We only share it:

  • With authorized third-party service providers (e.g., CRM, texting platforms) who support our services and have agreed to confidentiality terms

  • To comply with legal requirements or protect our business

  • If necessary during business transfers (e.g., acquisition or merger)

5. Data Security & Retention

AutoCSI uses encryption, secure servers, and access controls to protect your data. We retain SMS interaction data only as long as necessary for business, legal, or compliance reasons.

6. Your Rights

Depending on your location (e.g., California or EU), you may have rights to:

  • Access your data

  • Correct or delete it

  • Request restrictions or portability

  • Opt out of data use for marketing purposes

To exercise your rights, contact us at privacy@autocsi.com.

7. Cookies and Tracking

We use cookies and similar technologies to enhance site functionality, measure engagement, and support remarketing. You may disable cookies in your browser settings, though it may affect website performance.

8. Children’s Privacy

Our services are intended for adults in a business context. We do not knowingly collect data from individuals under 16 years old.

9. Contact Us

If you have questions about this policy or your data, reach out to:

AutoCSI Privacy Officer
Email: bill@autocsi.com
Phone: (562) 413-5520
Website: www.autocsi.com

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes implies acceptance.

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